Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy applies to all paid courses, certification programmes, and learning content purchased on the WalchandPRO online platform, operated by Walchand College of Engineering, Sangli (WCE). By completing a purchase on the Platform, learners agree to the terms of this Policy.

WCE is committed to providing a high-quality learning experience. If a learner is dissatisfied for any reason, they are encouraged to contact the WalchandPRO support team before initiating a refund request, as many issues can be resolved promptly.

2. Scope

This Policy applies to all paid courses of any duration, and bundle/combo packages purchased on the Platform.

This Policy does not apply to free courses or courses funded under corporate or institutional tie-ups.

3. Refund Eligibility at a Glance

4. Refund Conditions in Detail

4.1 Standard Refund Window

Refund requests must be submitted within seven (7) calendar days of the date of purchase. Requests submitted after this window will not be eligible, except in cases of course cancellation by WCE or verified technical failure.

4.2 Content Access Threshold

If a learner has accessed more than 20% of the course content, measured by modules opened, videos watched, or assessments attempted, the purchase is considered substantially utilised and no refund will be issued, even within the seven-day window.

4.3 Technical Failure

If a learner cannot access a course due to a verified technical failure on WCE’s side, a full refund will be issued. The issue must be reported within 48 hours of occurrence.

4.4 Duplicate Purchase

If a learner accidentally purchases the same course twice, the duplicate transaction will be fully refunded. The learner must report it within 48 hours of the second transaction.

5. Non-Refundable Situations

No refund will be granted if:

• The learner has accessed more than 20% of the course content, for any reason.
• The request is made after the 7-day window.
• The learner claims dissatisfaction after completing or substantially completing the course.
• The learner fails to meet the prerequisites listed on the course page.
• Access is suspended due to a violation of the Platform’s Terms of Use.
• The course was purchased during a promotional or early-bird offer explicitly marked as non-refundable.

6. How to Request a Refund

Email walchandpro@walchandsangli.ac.in with the subject line: “Refund Request, [Course Name], [Order ID]”

Include in your email: full name, registered email ID, order/transaction ID, date of purchase, course name, reason for the request, and a screenshot of the payment confirmation.

WCE will acknowledge within 2 business days, complete the review within 5 business days of acknowledgement, and notify you of the decision by email. After the refund is initiated, payment will be credited in 5 to 7 business days.

7. Mode of Refund

Refunds are credited through the same payment channel used at purchase, UPI, debit/credit card, net banking, or wallet. WCE is not responsible for delays caused by the learner’s bank or payment gateway after WCE has initiated the refund.

9. Cohort-Based Courses

For fixed-batch courses with set start and end dates:

• Refund requests before the cohort start date are eligible for a full refund if within the 7-day purchase window.
• Once the cohort has started, eligibility is determined by the 20% content access rule, not by how many live sessions have elapsed.
• Missing live sessions is not grounds for a refund. Recorded replays, where available, are treated as equivalent to live access.
• Deferral to a future cohort may be offered at WCE’s discretion as an alternative to a refund, subject to seat availability.

10. Certificates

The course fee includes the WCE digital certificate issued upon successful completion. If a refund is approved, the certificate for that course will be revoked and must not be used by the learner.

11. Grievance Escalation

If a learner is unsatisfied with the refund decision, they may escalate in writing to the Grievance Officer within 15 days of the decision:

12. Policy Amendments

WCE reserves the right to amend this Policy at any time. Changes will be published on the Platform with an updated effective date. The Policy applicable at the time of purchase governs refund requests for that transaction.

13. Governing Law

This Policy is governed by the laws of India. Disputes not resolved through the grievance mechanism are subject to the exclusive jurisdiction of the courts at Sangli, Maharashtra.